Frequently Asked Questions
If I forget my master password – is there any way to restore it?
There are no backdoors in the Identity Vault! If you forget your password, nobody can help you to recover it, and all your data stored in the vault will be unavailable. So it is a good idea to write down your password and store it in a safe place.
Which platforms can I run the program on?
The program is designed for Windows and compatible with both 32-bit and 64-bit versions of Windows XP, Windows Vista, Windows 7 and Windows 8.
How many vaults can I have?
You can create as many vaults as you wish.
What kind of encryption is used in the program?
Your data is protected with AES-256.
Do you provide free product updates?
Yes, once you purchase the product, you get a lifetime license that includes free updates.
Can I use the program on several computers?
You can only use your license with one computer. However if you get a new computer you can move your license there.
What is the password reminder?
Password reminder is a useful feature that helps you to recover your vault password. Please use it with caution, because if others can guess the answers to password reminder questions that you entered, your security will be jeopardized.
What is the password generator?
Password generator is a useful feature that is designed for generating strong random passwords that you may wish to use with your online accounts.